Terms & Conditions

General Conditions

These Terms & Conditions represent the entire contract between the Passenger (you) and Vista Adventure TOURS (we), who is an accredited Motor Cycle Tour Operator. Vista Adventure TOURS is responsible to the Passenger for providing services as described on this website and agreed during the booking, except for the causes of whatever nature beyond the control of the Tour Operator such as storms, bushfires etc.

By making a booking you acknowledge that you have read, understood and accepted these Terms & Conditions, which make up the contract between you (the Passenger) and us (Vista Adventure TOURS).

 

Privacy Policy

We are committed to providing you with secure and enjoyable experience. Vista Adventure TOURS is bound by the Privacy Act 1988 and the Privacy Amendment Act 2012 that set out a number of principles regarding Privacy Policy.

We only collect personal information which is relevant for arraigning a tour during the booking or when answering your inquiry.

We need to know your contact details such as name, phone number and email in order to be able to respond.

Date of birth is asked in order to correspond to your booking options and is also collected for the possible purpose of sending you a voucher or a gift card on your birthday.

We do not ask your street address. However we need to know your city/town, post code and country for marketing purposes.

Vista Adventure TOURS never shares your personal information with any third parties unless it is required by law or government bodies.

If you have any questions regarding this Privacy Policy and would like additional information, please feel free to contact us.

 

Booking Security

Ensuring security and protection of your personal information is important to us.

Booking a tour on the Vista Adventure TOURS website is carried out in a secure environment. All transactions are secured by 2048-bit SSL encryption. SSL technology encodes information before being sent over the Internet, helping to ensure that the transmitted information remains confidential.

Vista Adventure TOURS does not keep credit card information on their server for any of the transactions. This means that you have to provide your credit card information again for each new transaction or refund.

 

Safety Equipment & Hygiene

For your comfort and safety Vista Adventure TOURS provides full range of safety equipment such as full-face crash helmet, protective jacket and riding gloves which are a must.

According to Passenger Transport Regulation 2007 (Clause 206 & 207) a pillion passenger must be ‘fully clothed, including having the arms and legs covered’ and must ‘wear fully-enclosed ... shoes or boots’

For the reason of protection you must be dressed in long pants or jeans and enclosed shoes.

If you are not dressed appropriately, we could provide you with riding pants and boots. However we encourage you to wear your own cloth and shoes if you have concerns about hygiene.

For your comfort we may also provide you with hair net. Helmet linings are washed regularly. Jackets, gloves and pants are washed quite frequently as well.

 

Insurance

Vista Adventure TOURS holds Public Liability Insurance which covers you up to $20,000,000.

We recommend you to take comprehensive travel insurance for the event of any possible loss.

 

Tours

The tours have been designed to provide the Passenger with the most enjoyable experiences of the Blue Mountains, the Hawkesbury and beyond. The tours include visits to the national parks, excursions to popular lookouts and well-known gardens, visiting famous historic places and much more.

Custom designed tours are also available, being subject of consideration and approval.

 

Prices & Concessions

The Tours are the subject of availability and have to be booked in advance using BOOK NOW option on our website.

Prices for the Tours are stated on the description page and are valid until 30 of August 2018.

All the prices include entry fees to the National parks, some botanic gardens, fresh bottled water and meals on longer tours. Entry to privately own gardens may incur some small fees, paid directly to the owner if you want to visit their gardens.

Concessions of 10% apply to students and all Australian and New Zealand pensioners and Seniors Card holders.

 

Cancellations, Rebooking & Refunds

Our life is full of surprises. If you need to cancel or rebook your tour, please, do it as soon as possible to avoid disappointment.

Cancellation or rebooking fees will be levied relative to the amount of notice given:

Period of notice Cancellation fee
Before 21 days Full refund
21-8 days 10% of tour price
7-2 days 30% of tour price
2-1 days 70% of tour price
Day of tour 100% of tour price

If you cannot make it on a tour, in order to avoid the loss we recommend you to transfer your booked tour to another person. Only $10 of administrative fee would incur as we would need to adjust data in the system and arrange appropriate safety equipment.

If your tour has to be rescheduled due to inclement weather there would not be any fee incurred.

 

Bad Weather Policy

In the event of bad weather condition unsuitable for riding, your tour could be rescheduled for another day convenient for you. Also you could choose a Gift Voucher to be issued or your booking payment to be refunded.

 

What to Bring

We recommend comfortable casual clothing. A warm jacket or thermals are recommended for the winter months. It is a good idea to bring your camera, sunglasses and a folding hat.

Please do not forget to put on long pants or jeans and fully enclosed shoes.

 

Drinks & Meals

Fresh bottled water will be provided on all of our tours

On our longer tours you will enjoy light meals at a cosy café. An apple pie with tea, a cake with coffee or something similar would be suggested according to your wish.

Tasty lunch will be available on the full day tours. Location of the restaurant or café will depend on the route.

 

Photographs & Videos

Photograph opportunities are endless. Please take your time to enjoy the sceneries and find the right spot for a shot. Also feel free to ask your tour guide to take a picture of you.

Sometimes we take pictures for our website, facebook page and promotional materials. Please let us know if do not wish to be featured on these pictures.

 

Gift Vouchers

As a great gift to your relative, friend or employee, Gift Vouchers are available for any occasion.

You can create a personal message expressing your feeling or just make it standard.

Gift Vouchers are valid for 12 months; they are transferable but non-refundable.

 

Your rights and responsibilities

Please stay in a positive frame of mind and enjoy your adventure with us.

It is recommended that you arrive 10 minutes before a tour. If you are late please call +61 405 630 706. We will do our best to save your tour. If you miss your tour, there will be no refund.

Please show courtesy and respect to your guide/rider. If you have any questions or concerns, please feel free to discuss it with him.

You will be helped to put on helmet and jacket, and advised on the position during the ride. If you may need any other assistance please ask your tour guide/rider.

You should inform us about any medical condition that may require attention or medication before your tour commences.

You should not be under the influence of alcohol or drugs, nor to be unruly or disruptive. Otherwise you would be refused to participate in a tour, with no right of refund.

 

We wish you an enjoyable experience and Feel Happy and Full of Life !